Who we are
The Travel Bar Group is an innovative and full-service travel group operating for the past 10 years. We are based in Barcelona and our philosophy is simple; to provide our customers with the best possible travel experience. Through our years of experience we are able to fulfill that goal and offer and provide the best recommendations and advice for your holiday.
What we do
We specialize in customized tourist activities and events in our selected destinations. By focusing on our particular cities we are able to provide the most in-depth and local knowledge. We aim to never lose sight of our roots as a company founded by travellers, for travellers, and we pride ourselves on consistency, ingenuity, and our commitment to making sure every customer and partner company is provided with services beyond expectations.
Our group includes a fully licensed travel agency, an events management company, and 3 restaurants and bars all in the centre of Barcelona. All reservations made are protected by ACAV (Associació Catalana d'Agències de Viatges), so you do not need to worry about any unforeseen circumstances. Our ACAV License number is GC 1462.
Currently, we service approximately 11,000 paying customers per annum from all over the world. Our staff of approximately 30 full time employees, plus our seasonal staff, places the customer before all else, and are always happy to assist them. We provide services in many different languages as our diverse staff comes from around the world, and have travelled extensively themselves. All of our staff are qualified and or trained in their respective fields, and we support their continued personal and career pursuits and growth.
What others are saying
Recently Travel Bar Group has had extensive publicity, describing our tours, activities, and services. We have been featured in Lonely Planet, Lets Go, Frommer&Papos;s, and MTV guidebooks, and have had televised features on both MTV and the BBC. We have received write-ups in Barcelona's La Vanguardia newspaper, Barcelona Connect Magazine, and Forbes Online, have given extremely positive reviews of our Company. Besides this press coverage our customers consistently send us thank yous, kudos, and compliments for our staff and products.
If you would like any more information from or about us please contact us.
What information do we collect?
We collect information from you when you fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website here.
This policy was last modified on 18th of March 2010.
Terms and Conditions
The Parties referred to in this agreement shall be as follows:
- Travel Bar Group trading as Travel Bar or Travel Bound ('The Company') - Supplier of Services
- Receiver of said Services ('The Client')
- Persons acting as Servants or Agents for the Company (The Servant or Agent)
In entering into this agreement for the supply of services, the parties agree to be bound by all the conditions, exemptions, and provisions contained herein whether written, printed, or stamped on the front or back hereof. This Agreement is between the Company and the Client and sets out the terms and conditions for the provision of corporate entertainment services ("the Service") for the Event Date. Where the terms of this Agreement imply obligations, requirements, or constraints on the venue of such event, said venue will be party to said obligations, requirements or constraints by way of the Agreement. "Event Date" - is the date of which the client wishes to book the Service and is stated above "Booking Confirmation" - this is attached to this agreement and is the program of events for the Event Date "Service" - the supply of various activities and events and the provision of associated services more fully described in the Booking Confirmation "Contract Price" - is the price for the Service and defined above. The client is liable to pay the Contract Price in accordance with the terms herein.
The Parties hereby agree:
- Its is hereby expressly agreed that each and every Servant or Agent of the Company (including every Independent Contractor from time to time employed by the Company) shall take the benefit of every exemption and limitation herein contained and every exemption from liability, defense, and immunity of whatever nature applicable to the Company or to which the Company is entitled hereunder shall also be available and shall extend to protect every such Servant or Agent of the Company and for the purposes of all the provisions of this condition, the Company is or shall be deemed to be act as agents or trustee on behalf of and for the benefit of all persons who are or might be its Servants or Agents from time (including Independent Contractors as a aforesaid) and all such persons shall to this extent be or be deemed to be parties to the contract in or evidenced by this agreement.
THE CONTRACT PRICE
- The deposit required to book and secure an event is, at a minimum, £20 per person. The deposit along with your signed booking form is required to be sent to the Company at the time of the booking. You agree to pay the balance of the Contract Price not less than 28 days before the Event Date.
- Where applicable, if a further deposit is required to secure an event/hotel/tickets, etc. this is non-refundable - all details will be given at time of booking if this applies.
The Company will only accept a booking upon receipt of the Booking Deposit and signed booking form. Until the aforementioned are received, the Company shall be free to offer the Event Date to other interested parties.
If in any reason the Client cancels the booking:
- before 28 days from the Event Date, the client shall be liable for the deposit.
- less than 28 days before the Event Date, the Client shall be liable for 100% of the full Contact Price.
If for any reason the Client fails to give notice to the Company more than 28 days before the Event Date that the number of guests that has be contracted for is to be reduced, the Client will be liable to pay the Contract Price in full for the number of guests originally booked in the Event Contract.
- Should any you require any additional amendments to be made after your cut off date; this will be charged at £10 per amendment
- If full payment is not made by the stated due date a £15.00 late payment charge will be added to your booking.
We reserve the right at any time to cancel or change any of the facilities, services or prices, including, accommodation, activities, restaurants, entertainment venues and to substitute alternative arrangements of comparable monetary value without compensation and accept no liability for loss of enjoyment as a result of these changes.
Most accommodation that we use is based on twin rooms, unless otherwise stated. However, subject to changes in numbers and most suitable configurations, we reserve the right to move members of the same sex to different room configurations to make the best use of available accommodation.
If your group numbers are confirmed at an odd number you will be advised; depending on your accommodation; if a single supplement will be added to your booking as this will increase the price.
Once your booking is fully confirmed please check all details are correct. If you require any alterations to your booking please ensure this is done before final payment is made. Upon full payment, your booking is confirmed and date changes or refunds can not be made.
Should any amendments or rearrangements need to be made during your weekend as a result of not checking your booking we will endeavour to assist you in the matter and where possible provide alternatives (subject to availability). Please be aware that any changes made as a result of this will incur a cost of £200.00 administration fee.
CANCELLATION BY YOU
We must be notified of any cancellations or amendments immediately by the client, cancellation of booking is required in writing. Please note that should you cancel your weekend before your cut off date, any payments made online or over the telephone prior to your booking cancellation will be refunded individually back to a client/s and an administration charge of £10.00 per transaction will be deducted from the amount paid. The booking deposit is non-refundable.
Before 28 days prior to your weekend we will not charge for cancellations providing the contract price does not fall below the deposit amount. When a cancellation is made 28 days before arrival your final contract price is altered. However, we reserve the right to cancel the event if the change in the group size makes it impractical or uneconomical for you or us.
We are an activity based company so therefore your package MUST include a daytime event. We are unable to offer just evening packages.
Some events require confirmed numbers 28 or 21 days before the weekend date. You will be aware of this if your event does require such notice and should you cancel the event you will be liable for the event cancellation cost.
CANCELLATION BY US
We reserve the right to terminate any part of your event if for any reason your safety is threatened, including but not limited to adverse weather conditions. If this occurs we will endeavor to make every effort to reschedule the event for another date. Please be aware we're not obliged to give any refunds in cases of adverse weather conditions.
Refunds will not apply in the following circumstances; war or threat of war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disaster, fire, technical problems or any other occurrence beyond our control.
THE COMPANY'S AUTHORITY ON SAFETY
The Client and each and every guest agrees to abide and comply with any request or order made by or on the Company's behalf on the grounds of safety, whether it be the safety of the venue, the guests or some other person, or on any other grounds.
The Client and each and every guest agrees that the opinion of the Company or its Servants or Agents is final in regard to any matters of safety and the Client and each and every guest agrees to abide by any such opinion howsoever expressed. If in the opinion of the Company, its Servants or Agents, the Client is or may be behaving dangerously or is acting in a manner which would or may, in the opinion of the Company, its Servants or Agents, lead to a disruption of services at the Event, the Client or guest will, at the request of the Company, its Servants or Agents leave the event for the rest of the day contracted for, without the Company, its Servants or Agents encountering any liability.
All timings for any events or activities will be provided in your Welcome Pack, this will be sent to you before your weekend. It is your responsibility to ensure you take the Welcome Pack on your weekend as this includes all relevant information for your booking. Please do ensure that you arrive on time. Should you arrive late and your event or activity time is reduced or cancelled, the Company will not offer a refund or any reimbursement for lateness.
Certain accommodation and event suppliers insist on a behaviour bond and/or security deposit to be deposited by the group on arrival. Please refer to your Welcome Pack for this information or contact our Head Office prior to your weekend.
You are responsible for any damage you cause to the accommodation or other property of our suppliers.
Please also note our suppliers have the right to refuse entry, use of their equipment, or use of their accommodation should you turn up intoxicated, you will not be refunded for loss of part or the whole of your package.
If you have a complaint regarding any element of your booking you must notify us in writing. If a complaint arises during your weekend you must telephone our Emergency Contact Number and speak with a Company Representative. If you fail to call and report any such incidents or issues we will not consider ourselves to be liable for those complaints. All concerns must be forwarded in writing to us within 3 working days after your event. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 14 days.
INSURANCE and LIABILITY for DAMAGE
The Company covenants to maintain an insurance policy substantially in the form existing at the date of this Agreement, a summary of which policy is available on request.
The Client will be liable for the first £200 of any damage to the vehicles or other equipment supplied by the Company, arising out of an act or omission of the Client, unless the cause of the said damage be deliberate, in which event the said Client will be liable for all the damage so caused.
Each party will be responsible for, and will indemnify the other party with respect to, third party claims for personnel injury and property damage based on each party's common law liability, including claims by employees of the parties. We advise all clients take holiday insurance for the duration of their event.
The Company and its Servants or Agents accept no responsibility for unforeseen events causing the Event to be cancelled or altered from that contracted for, although every effort will be made to proceed with the Service where at all possible.
In the event of any disputes or claims under this contract, all matters will fall under United Kingdom jurisdiction and should legal proceedings be necessary, all legal matters will be dealt with through United Kingdom courts.
All Clients warrant that they have taken adequate Holiday and Travel Insurance coverage for the duration of their trip.
We are an activity based company that provides activities and services to stag and hen parties; therefore all our stag and/or hen weekends must include a day time event. We are unable to just offer night time packages.